International Shipping Policy

Prune India – International Shipping Policy

At Prune India, we are committed to delivering our luxury collections to brides and customers worldwide with transparency and care. This policy outlines shipping, duties, timelines, and payment details for our international orders.

1. Countries We Ship To

We currently ship to:

USA, Mexico, Germany, Thailand, United Kingdom, France, Italy, South Africa, Spain, Canada, Australia, Sri Lanka, Netherlands, Sweden, UAE, Switzerland, Singapore, Denmark, Norway, New Zealand, Fiji, and Bhutan.

2. Shipping Costs & Methods

  • Shipping is calculated based on the weight of your order and selected shipping method.

  • We partner with DHL, UPS, and Aramex for reliable, tracked international delivery.

  • Express shipping is available at an additional cost. Please contact pruneindia@gmail.com prior to placing an order.

3. Duties & Taxes

Customs duties, VAT, or other import taxes are not included in the product price and are collected by the destination country at delivery. Some examples:

Country Typical Duties/Taxes Notes
USA Orders under USD 800 may be duty-free Customs may request documentation
UK VAT 20% on orders over £135 Post-Brexit rules apply; duties separate from VAT
EU (FR, DE, IT, ES, NL, SE) VAT 17–27% Duties calculated on CIF value
Australia & NZ GST on orders > AUD/NZD 1,000 Duties may apply for smaller orders depending on regulation
Canada GST/HST + customs duties Varies by province
UAE & GCC 5% VAT Local customs clearance is usually fast
South Africa VAT 15% + duties Customs delays possible
Asia (Sri Lanka, Thailand, Singapore, Bhutan) Local VAT & import duties Singapore GST 9% on goods > SGD 400
Switzerland & Norway VAT + customs duties High import duty rates for luxury goods

Please check with your country’s customs authority for exact charges before placing an order.

4. Delivery Timelines

  • Standard shipping: 10–15 business days (varies by country)

  • Express shipping: 5–8 business days

  • Delays may occur due to customs clearance or local delivery regulations.

5. Returns, Exchanges & Cancellations

  • International orders are not eligible for returns, exchanges, or cancellations.

  • For tracking or assistance, email pruneindia@gmail.com.

6. Payment Methods

  • We accept all major international credit cards for payments.

7. Key Customer Notes

  • Customs processing may extend delivery beyond the estimated timelines.

  • We recommend verifying local import regulations and potential duties before placing an order.

  • All products are shipped with care and luxury packaging to ensure they reach you in perfect condition.